PAYMENTS

Refund & Cancellation Policy

This policy explains when a TradeForges digital evaluation fee may be cancelled or refunded, how to submit a request and how approved refunds are returned.

Effective date: 1 September 2026Last updated: 1 September 2026Digital services only

Summary: TradeForges sells immediate-access digital evaluation services. A change-of-mind refund is available only before activation and when requested within seven calendar days of payment. Duplicate payments, verified failed activation and services not supplied as described remain eligible for review. Approved refunds are normally returned to the original payment method.

1. Scope

This Refund & Cancellation Policy applies to evaluation fees paid directly to TradeForges through tradeforges.in. It does not govern a separate purchase made from another merchant or any external brokerage transaction.

TradeForges evaluations are digital services. Access may begin as soon as a successful payment is verified. This policy should be read with our Terms & Conditions and does not limit any refund or remedy that applicable law requires.

2. Cancellation before activation

You may request cancellation within seven calendar days after payment if the selected evaluation has not been activated and no part of the digital evaluation service has been accessed, used or consumed.

Once an evaluation is activated and the trading workspace or evaluation account is made available, the digital service is treated as started. A cancellation merely because you changed your mind, selected the wrong program or no longer wish to participate is then normally not eligible for a refund.

If you notice an incorrect plan before activation, contact support immediately. Where operationally possible, we may offer a plan correction or fee adjustment instead of cancellation.

3. When a refund may be approved

A full or proportionate refund may be approved after verification where:

  • the same purchase was charged more than once and the additional charge is a confirmed duplicate payment;
  • money was debited but the payment gateway recorded a failed transaction and no evaluation was activated;
  • payment was successful but TradeForges did not activate or provide the purchased evaluation within a reasonable time after you reported the issue;
  • TradeForges activated a materially different program from the one shown in the verified order and cannot correct it promptly;
  • the purchased service is materially defective, deficient or not of the characteristics advertised, and the problem cannot be remedied within a reasonable time;
  • TradeForges cancels a paid evaluation for reasons not caused by your breach, misuse, fraud or verification failure; or
  • applicable consumer or other law requires a refund.

Bank debits for failed payments may sometimes be reversed automatically by the bank or payment provider. We may ask you to wait for that normal reversal window before initiating a separate refund.

4. Cases normally not eligible for a refund

Except where applicable law requires otherwise, we do not provide a refund where:

  • the evaluation was activated and you accessed or used the digital service;
  • you failed an evaluation, reached a daily-loss or maximum-loss limit, did not meet a target or were dissatisfied with your trading result;
  • your account was restricted for breach of evaluation rules, prohibited activity, false information, account sharing, fraud, payment abuse or referral abuse;
  • KYC or payout verification was rejected because submitted information was false, inconsistent, incomplete or could not be lawfully verified;
  • you misunderstood a rule that was clearly displayed before purchase;
  • a temporary outage or third-party interruption was reasonably remedied and did not materially deprive you of the purchased service; or
  • you request cash, credit to another person, or refund to a payment method unrelated to the original payer.

Evaluation fees pay for access to the selected assessment service; they are not deposits, investments or amounts held for trading. Failing an evaluation does not convert the fee into a refundable balance.

5. Service problems and fair resolution

If a platform problem materially affects your evaluation, contact support as soon as possible with the date, approximate time, challenge reference and a clear description. Where available, include a screenshot that does not reveal a password, OTP, CVV or UPI PIN.

Depending on the verified impact, a fair remedy may include restoration of the affected evaluation state, additional time, replacement access, correction of a transaction record, plan credit, a proportionate refund or a full refund. We will choose a remedy appropriate to the problem while respecting mandatory consumer rights.

6. How to request a cancellation or refund

Email support@tradeforges.in from the email registered to your TradeForges account and include:

  1. your full name and registered email address;
  2. the TradeForges challenge or order reference;
  3. the payment gateway payment or transaction ID;
  4. the payment date and amount;
  5. the reason for the request; and
  6. supporting evidence reasonably needed to verify the issue.

Do not send card details, CVV, card PIN, banking password, OTP or UPI PIN. We may ask for a redacted bank statement only when necessary to trace a disputed debit.

Submitting a request does not itself guarantee approval. We review account usage, activation, payment status, platform records and the reason supplied.

7. Review and refund processing time

We aim to acknowledge a complete request within two business days and communicate an approval, rejection or request for further information within seven business days. Complex payment-provider or fraud reviews may take longer, and we will provide an update where reasonably possible.

Once approved and initiated, the refund will normally be sent to the original payment method used by the payer. TradeForges does not control the time taken by a bank, card network, UPI provider or payment gateway to post the credit. It commonly takes five to ten business days after initiation, but provider timelines may vary.

Gateway, bank, promotional or tax adjustments will be handled according to applicable law and the verified transaction record. We will provide a refund reference when available.

8. Chargebacks and payment disputes

Please contact TradeForges support before raising a chargeback so that we can investigate and, where appropriate, resolve the issue quickly. This does not remove your right to contact your bank or payment provider.

If a chargeback or payment dispute is opened, we may pause the related evaluation, payout or refund while the provider reviews it. We may submit transaction, activation, usage and communication records to the payment provider for legitimate dispute resolution.

9. Account closure

You may ask to close your TradeForges account, subject to pending transactions, payouts, disputes and lawful retention requirements. Account closure does not cancel an already supplied digital evaluation and does not automatically create a refund right.

10. Return and shipping policy

Return Policy: TradeForges supplies digital services and does not support physical returns. There is no physical product to send back.

Shipping Policy: TradeForges does not ship physical goods. Access to an eligible evaluation is delivered electronically after successful payment verification.

If digital access is not delivered after a successful payment, use the refund-request process above.

11. Changes to this Policy

We may update this policy for service, payment-provider or legal changes. The latest version and effective date will be published on this page. A change will not remove a refund right that had already accrued under applicable law.

12. Refund and grievance contact

Merchant and service operatorTradeForgesWebsitehttps://tradeforges.inRefund and grievance emailsupport@tradeforges.inService areaIndia